Customer service operator

  • Customer service
  • Liverpool

We’re looking for strong communicators with the ability to listen, understand and interpret consumer needs.

We are one of our industry’s fastest-growing companies, with exciting plans for future growth. Our team has doubled in size to more than 100 people over the last 12 months and we are investing heavily to expand our expertise across the business.

The role sits within our expanding contact centre, which plays a critical role in our ability connect customers with products and services that fulfil their needs. We’re looking for a fun, professional, self-driven individual with the ability to communicate in a compelling way.

We provide hands-on training and use a comprehensive lead handling system that provides our operators with the latest information about the types of products and services consumers are looking for.

We have a robust monthly bonus system and firm but fair targets that can help the right candidate earn a significant financial incentive.

You’ll spend your time…
  • Calling existing leads – never cold contacts – to inform and inspire them with information relevant to their needs
  • Helping consumers move along the buying process by sending them brochures or booking test drives for new cars
  • Maintaining our high standards for quality over quantity
The ideal candidate will have…
  • Strong communication skills
  • An ability to connect with and inspire people
  • A willingness to learn and develop knowledge and skills
  • An enthusiastic, energetic, can do attitude
About TLA

We are a technology business that helps organisations find and convert new customers. Over the last 15 years, we’ve worked hard to establish a reputation for quality. It is one of the biggest reasons for our success and it sits at the heart of everything we do; from digital marketing to content creation to design to development to customer services.

As we grow our team, we’re looking for people who are ready to produce the best work of their careers. Who want to join and contribute to an environment in which people support and encourage each other. We want people to use their experience to help us fulfil our mission to connect people to products and services that fulfil their needs.

Just some of our benefits…

• Free office bar for a Friday
• Free group personal training sessions every Tuesday
• Onsite bike rack and shower facilities

To apply for the role, use the form below or email careers@theleadagency.com.