User experience researcher

  • User experience and design
  • Liverpool

Role summary

  • Newly-created UX researcher role within expanding UX and Design team
  • Part of a fast-growing technology business
  • Based in Liverpool city centre
  • Reporting to head of UX and Design
  • Ideal role for someone with big ambition and fresh ideas
  • Market-competitive salary
  • Flexible working based on 35-hour week
  • Opportunity to increase annual leave based on length of service
  • wide range of benefits, including an on-site bar and free personal training
  • Send your CV or LinkedIn profile to or call 44(0)151 221 9889 to discuss the role

We’re looking for someone with the drive to take our UX research onto the next level.

We are looking for a talented and ambitious user experience researcher to come in with the key objective of enabling the wider user experience team to deliver best-in-class user experience solutions across all brands, web and mobile.

We are looking for someone who will be able to come in and affect the testing roadmap, use qualitative and quantitative data to shape where we look to improve and optimise, and to understand that tests we carry out mean much more than just changing colour of a button; we want to test larger theories.

This role is a key part of a close UX and design team, you’ll also work with multiple teams from across the wider business to ensure we deliver the best UX research methods.

The UX and design team at TLA have huge ambitions to be industry-leading through our quick learning and iterations. We aren’t afraid of new ideas failing as we believe it leads us to better outcomes.

You’ll spend your time…
  • Propose, plan, facilitate, moderate and analyse results from user research, focus groups, usability testing and competitor and market research
  • Communicate research findings and recommendations across UX and product teams to drive informed design decisions and functionality enhancements
  • Conduct face-to-face and remote usability testing.
  • Manage user research participant recruit and/ or be the point of contact with internal and external recruiting
  • Identify opportunities and propose most suitable research methods
  • Work closely with designers on recommendations to improve the UX
  • Work closely with product owners
  • Inform and influence the broader product development teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision
  • Conducting lab-based user testing, remote testing and paper prototype testing
  • Participate in user profile definition, ethnography, persona and user case development
The ideal candidate will be…
  • Analytical and curious, be interested in trends in data both in qualitative and quantitative
  • Be confident in your findings and insight and able to communicate it to the wider team
  • Have a keen interest in A/B testing, and to understand the cause and outcome of each test we run
  • Highly skilled in analysing, interpreting and shaping UX research findings in to meaningful and clear actionable insights at pace
  • Have an understanding digital analytics data
  • Able to conduct all phases of Usability Testing
  • Experience of prototyping is a plus point but not essential
About The Lead Agency

We are a technology business that helps organisations find and convert new customers. Over the last 15 years, we’ve worked hard to establish a reputation for quality. It is one of the biggest reasons for our success and it sits at the heart of everything we do; from digital marketing to content creation to design to development to customer services.

As we grow our team, we’re looking for people who are ready to produce the best work of their careers. Who want to join and contribute to an environment in which people support and encourage each other. We want people to use their experience to help us fulfil our mission to connect people to products and services that fulfil their needs.

Send your CV or LinkedIn profile to or call 44(0)151 221 9889 to discuss the role. Alternatively, apply below.