TLA strengthens in Liverpool with double appointment

We are pleased to welcome two important additions to our team in Liverpool.

Patsy Mawdsley (left) has joined the business as our new head of the contact centre from Arvato’s BMW team.

Patsy will lead a team of more than 40 customer service operatives and report directly to Tom White, who joined us earlier this year as automotive managing director. The contact centre is responsible for engaging, nurturing and qualifying our clients’ future customers within automotive, higher education and property.

Our new addition brings more than 12 years’ experience in contact centre management, spanning basic call handling through to multi-channel engagement.

Data protection officer

Joining her through the door is data protection officer/compliance manager Kathy Fleming (right) who arrives from Betfred, where she held the role of data protection officer. Her remit will be to continue developing the company’s compliance programme, which covers data and finance as well as a number of other processes.

Kathy, who has previously worked for Your Housing Group and St Helens Council, is a specialist in data protection and will be responsible for developing and embedding processes that ensure the business’s full compliance with GDPR.

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