Agency Account Manager
The Job

An Account Manager is required by The Lead Agency to work in our Agency Sales & Account Management team based out of our London office.

The Account Manager will be responsible for developing partnerships with agencies and engaging with all key stakeholders in their agency patch. You will focus on creating opportunity, managing the sales pipeline, building relationships and driving revenue goals.

We expect the Account Manager to be able to:

  • Provide insights, identify, prioritize, develop and close new business, and grow existing business within these agencies
  • Develop excellent customer/partner satisfaction whilst maximising yield
  • Reach and exceed personal sales goals influencing customers to engage with the full range of lead types and categories
  • Work with internal stakeholders to grow current revenue streams and build new ones
The Responsibilities

The Account Manager will be tasked with responsibilities across three key areas:

Business Performance

  • Deliver the agreed quarterly and annual revenue targets from assigned agency accounts
  • Build on existing relationships to develop the account base
  • Work with a variety of internal teams to meet and maximise customer satisfaction

Business Management

  • Increase customer satisfaction and resolve any issues quickly and effectively
  • Provide accurate and regular pipeline updates to the Head of Agency Partnerships
  • Manage TLA sales processes to capture and manage customer information E.g. CRM
  • Work closely with the operations team to ensure a smooth running of lead-gen campaigns

Developing Relationships

  • Develop relationships with the affiliate/planner/buyer communities within the client portfolio to position TLA and to generate new sales opportunities whilst up selling on current clients
  • Facilitate the development of strong commercial and personal relationships between the customer and TLA at all levels of their businesses
The Skills
  • Minimum 3 years sales experience with a proven and demonstrable sales track record
  • Experience of setting sales strategy and on-boarding new clients
  • Experience of selling to senior agency and direct clients
  • Working experience of key account management, sales cycles and influencing key clients
  • Working ‘in-agency’ as an extension of the agency team
  • An ability to think strategically and creatively
  • Excellent organisational and leadership skills with problem-solving ability
  • Ability to perform well within a team and independently whilst out in the field
  • Commercially minded with a good understanding of business needs
  • Experience and understanding of the digital marketing space
  • Strong understanding of business processes and tools
  • Automotive experience desirable
The Company

The Lead Agency is a performance and technology business that helps companies to acquire new customers.

We use our own digital assets, emerging technologies and a unique network of premium UK publishers to find and engage hard-to-reach in-market consumers as they research their next purchase online. Our proprietary lead technology and in-house contact centre teams then process the data we generate – from initial enquiries through to the secure distribution of qualified leads to our clients’ CRM.

We have been in business since 2002 and specialise in automotive and property. Our extensive client list includes BMW, VW Group, Mercedes-Benz, Ford, Hyundai, Yopa and eMoov.


Ambitious businesses need ambitious people – and that’s exactly what we’re looking for at TLA. Our journey – from a start-up business in 2002 to one of the UK’s fastest-growing tech companies – owes a lot to our focus on continuous improvement and striving to be the best that we can be.

We want to grow with people who share that ethos; who can bring something special to the team but have that desire to keep improving. This role is an exciting opportunity to contribute to an award-winning team and fulfil your potential within a growing business.


  • Award-winning performance and technology business based in Liverpool and London
  • 100-strong team spanning roles in development, design, UX, digital marketing, customer service, quality assurance, product ownership, account management and more.
  • One of the UK and Europe’s fastest-growing tech companies:
    • Tech Track 100 (The Sunday Times)
    • FT1000 (Financial Times)
  • Fifth-fastest growing tech company in the north of the UK (Tech Nation)
The Culture

The Lead Agency is a fast-moving and creative company that believes that if something is worth doing, it’s worth doing right.

We value ambition and persistence, and we encourage each other to drive progress through continual improvement and innovation. We’re working on exciting projects with the potential to transform our industry and allow us to expand both in the UK and internationally.

Balance is important to us, which is why we offer flexible working hours, free personal training and squash games, subsidised gym membership… and a free office bar every Friday! In addition, we have regular nights out and charity events throughout the calendar.

Apply for this position

The Lead Agency appreciates the time you’ve taken to consider the details and we welcome your application.

To begin your application please APPLY NOW below or send your CV or LinkedIn profile to or call +44 (0)151 221 9889 to discuss the role.

Position: Agency Account Manager

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Beginning of employment
Duration of employment
Job Location

Stephen Street, London (W1T 1AN)

Head Office
The Lead Agency, 20 Chapel Street, L3 9AG, Liverpool, Merseyside
Valid through
31 August 2018
Base Salary
£ 40000 - £ 55000
Date posted
4th December 2018