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TLA is looking for a Customer Service Operator who is a strong communicator with the ability to listen, understand and interpret consumer needs.
The Customer service Operator role sits within our expanding contact centre, which plays a critical role in our ability to connect customers with products and services that fulfil their needs. We’re looking for a fun, professional, self-driven individual with the ability to communicate in a compelling way.
We provide hands-on training and use a comprehensive lead handling system that provides our operators with the latest information about the types of products and services consumers are looking for.
We have a robust monthly bonus system and firm but fair targets that can help the right candidate earn a significant financial incentive.
The Customer Service Operator will maximise the leads that are provided by having quality conversations with customers to provide them with the best options for their new driving experience, whilst ensuring that you deliver the manufacturers with a real quality lead they can work with.
You will work with and be supported by our existing team of team managers to achieve your own and ultimately the company targets.
You will spend your time:
The Lead Agency is a fast-growing technology business with 16 years’ experience in lead generation and customer acquisition. We are a trusted growth partner to some of the world’s biggest and most ambitious organisations.
We connect consumers to products and services that fulfil their needs, help organisations to find and acquire new customers and enable publishers to monetise their audiences.
We are a thriving company with over 100+ specialists located across our Liverpool HQ, London and New York offices.
The Lead Agency is made up of talented, creative and determined people. We seek ambitious forward thinkers who are equally passionate and driven for career success.
The Lead Agency is a fast-moving and creative company that believes that if something is worth doing, it’s worth doing right.
We value ambition and persistence, and we encourage each other to drive progress through continual improvement and innovation. We’re working on exciting projects with the potential to transform our industry and allow us to expand both in the UK and internationally.
Our headquarters offer one of Liverpool’s best locations to work in – a bright, open plan office on the 13th floor of the Unity Building, offering spectacular panoramic views of our city.
Balance is important to us, which is why we offer flexible working hours, free personal training and squash games, subsidised gym membership… and a free office bar every Friday! In addition, we have regular nights out and charity events throughout the calendar.
The Lead Agency appreciates the time you’ve taken to consider the details and we welcome your application.
To begin your application please APPLY NOW below or send your CV or LinkedIn profile to email@example.com or call +44 (0)151 221 9889 to discuss the role.
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Why choose The Lead Agency?