Learning and Growth Officer
The Job

The Lead Agency is looking for an individual to own the learning, development and growth of our people. This position requires the Learning and Growth Officer to take ownership and evolve our processes to equip staff with the knowledge, practical skills and motivation to carry out their work effectively.

You’ll be required to be strategic, assessing the skills and knowledge within the company to determine what training is needed to grow and retain our people in conjunction with our mission.

  • Identify training and development needs within the company through job analysis, our career progression framework and regular consultation with team leaders.
  • Design and expand training and development programmes based on the needs of the company and the individual.
  • Work independently to produce training programmes aimed at all levels of the company.
  • Consider and communicate the costs of planned programmes ahead of any delivery.
  • Reporting to measure the effectiveness of all training programmes through discussions, surveys and the available data.
  • Develop and continually review the induction programme for new staff.
  • Devise career progressions plans in conjunction with department heads for roles across the business.
  • Produce training materials for in-house courses.
  • Arrange and facilitate external training.
  • Manage the delivery of training and development programmes.
  • Identify and help line managers solve specific training problems, either on a one-to-one basis or in groups.
  • Research new technologies and methodologies in workplace learning and present this research.
  • Minimum 4 years commercial experience in learning development position.
  • Interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and change people’s attitudes when necessary
  • Written and spoken communication skills that allow you to inform and advise others clearly
  • Presentation skills
  • Initiative and the ability to offer new ideas
  • Strong team-working skills and a collaborative approach to learning, both face-to-face and remotely
  • Organisational and planning skills to manage your time and to meet deadlines and objectives
  • Good time-keeping skills and the ability to multitask to enable you to effectively manage training schedules
  • Proactive, enthusiastic and innovative approach to work
  • Personal commitment to improving your own knowledge and skills and a passion for continuing learning and development.
  • Experience with organisation design and development
  • A psychology related degree would be advantageous
  • Coaching and mentoring experience would be advantageous
The Company

The Lead Agency is a performance and technology business that helps companies to acquire new customers.

We use our own digital assets, emerging technologies and a unique network of premium UK publishers to find and engage hard-to-reach in-market consumers as they research their next purchase online. Our proprietary lead technology and in-house contact centre teams then process the data we generate – from initial enquiries through to the secure distribution of qualified leads to our clients’ CRM.

We have been in business since 2002 and specialise in automotive and property. Our extensive client list includes BMW, VW Group, Mercedes-Benz, Ford, Hyundai, Yopa and eMoov.


Ambitious businesses need ambitious people – and that’s exactly what we’re looking for at TLA. Our journey – from a start-up business in 2002 to one of the UK’s fastest-growing tech companies – owes a lot to our focus on continuous improvement and striving to be the best that we can be.

We want to grow with people who share that ethos; who can bring something special to the team but have that desire to keep improving. This role is an exciting opportunity to contribute to an award-winning team and fulfil your potential within a growing business.


  • Award-winning performance and technology business based in Liverpool and London
  • 100-strong team spanning roles in development, design, UX, digital marketing, customer service, quality assurance, product ownership, account management and more.
  • One of the UK and Europe’s fastest-growing tech companies:
    • Tech Track 100 (The Sunday Times)
    • FT1000 (Financial Times)
  • Fifth-fastest growing tech company in the north of the UK (Tech Nation)
Job Benefits

The Lead Agency is a fast-moving and creative company that believes that if something is worth doing, it’s worth doing right.

We value ambition and persistence, and we encourage each other to drive progress through continual improvement and innovation. We’re working on exciting projects with the potential to transform our industry and allow us to expand both in the UK and internationally.

Balance is important to us, which is why we offer flexible working hours, free personal training and squash games, subsidised gym membership… and a free office bar every Friday! In addition, we have regular nights out and charity events throughout the calendar.


The Lead Agency appreciates the time you’ve taken to consider the details and we welcome your application.

To begin your application please APPLY NOW below or send your CV or LinkedIn profile to careers@theleadagency.com or call +44 (0)151 221 9889 to discuss the role.

Position: Learning and Growth Officer

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Beginning of employment
Duration of employment
Head Office
The Lead Agency, 20 Chapel Street, L3 9AG, Liverpool, Merseyside
Base Salary
£ 30000 - £ 40000
Valid through
31 August 2018
Date posted
1st August 2019