Quality Monitoring Officer
The Job

The Lead Agency is looking for a Quality Monitoring Officer to ensure operational processes are followed across the business. The role requires the individual to work closely with senior management to develop, maintain and operate our monitoring function.

You will build, implement and own a robust monitoring system.  This system will give the business confidence that processes and procedures are being adhered to and ultimately that it is improving performance and fit for purpose.

  • Develop, maintain and operate a robust monitoring system.
  • Produce regular performance reports to identify red flags and recommended operational changes.
  • Raise non-conformances and take the required action to realign people and processes.
  • Appetite to understand the detail.
  • Well organised and able to manage own workload.
  • Articulate and professional with strong communication skills.
  • Motivated and driven to give your best.
  • Ability to learn, understand, and apply new processes and technologies.
  • To understand, and actively promote, the mission and objectives of the business.
  • 5 years commercial experience working in quality or project management
  • Technically-minded, with an interest in learning and working with cutting-edge technology
  • Unafraid to challenge people and processes
  • Strong communication skills, with the ability to autonomously work with senior stakeholders
  • Ability to influence and promote change
The Company

The Lead Agency is a performance and technology business that helps companies to acquire new customers.

We use our own digital assets, emerging technologies and a unique network of premium UK publishers to find and engage hard-to-reach in-market consumers as they research their next purchase online. Our proprietary lead technology and in-house contact centre teams then process the data we generate – from initial enquiries through to the secure distribution of qualified leads to our clients’ CRM.

We have been in business since 2002 and specialise in automotive and property. Our extensive client list includes BMW, VW Group, Mercedes-Benz, Ford, Hyundai, Yopa and eMoov.


Ambitious businesses need ambitious people – and that’s exactly what we’re looking for at TLA. Our journey – from a start-up business in 2002 to one of the UK’s fastest-growing tech companies – owes a lot to our focus on continuous improvement and striving to be the best that we can be.

We want to grow with people who share that ethos; who can bring something special to the team but have that desire to keep improving. This role is an exciting opportunity to contribute to an award-winning team and fulfil your potential within a growing business.


  • Award-winning performance and technology business based in Liverpool and London
  • 100-strong team spanning roles in development, design, UX, digital marketing, customer service, quality assurance, product ownership, account management and more.
  • One of the UK and Europe’s fastest-growing tech companies:
    • Tech Track 100 (The Sunday Times)
    • FT1000 (Financial Times)
  • Fifth-fastest growing tech company in the north of the UK (Tech Nation)
Job Benefits

The Lead Agency is a fast-moving and creative company that believes that if something is worth doing, it’s worth doing right.

We value ambition and persistence, and we encourage each other to drive progress through continual improvement and innovation. We’re working on exciting projects with the potential to transform our industry and allow us to expand both in the UK and internationally.

Balance is important to us, which is why we offer flexible working hours, free personal training and squash games, subsidised gym membership… and a free office bar every Friday! In addition, we have regular nights out and charity events throughout the calendar.


The Lead Agency appreciates the time you’ve taken to consider the details and we welcome your application.

To begin your application please APPLY NOW below or send your CV or LinkedIn profile to careers@theleadagency.com or call +44 (0)151 221 9889 to discuss the role.

Position: Quality Monitoring Officer

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Beginning of employment
Duration of employment
Head Office
The Lead Agency, 20 Chapel Street, L3 9AG, Liverpool, Merseyside
Base Salary
£ 30000 - £ 35000
Valid through
31 August 2018
Date posted
1st August 2019