Support Developer
The Job

The Software Support and BAU team is continuing to be a key area of growth for The Lead Agency.  We require a Support Developer to support this growth by assisting the Lead Developer with several key support and development tasks.

The support tasks include helping to triage tickets, updating stakeholders, liaising with clients to support their use of our software and to take any requirements they have.  The development work of the role will focus on investigating and fixing issues, making small functional changes to a range of systems and working on small scale projects.

The work is varied and fast paced so will suit someone who thrives on smaller tasks rather than long term projects, can quickly learn & adapt and who loves embracing new tech.

We have a range of exciting systems including blockchain technology, telephony systems (Twilio), .Net Core APIs, View JS and Angular portals, public facing websites and lots more!

The Responsibilities

Your main daily focus will be as follows:

  • Assist with triage of support tickets using the JIRA Helpdesk system
  • Investigate and resolve issues/tasks
  • Develop systems through work on small scale projects
  • Assist with DevOps
  • Support client software training (rare)
  • Maintain appropriate documentation
The Skills

The Support Developer needs to demonstrate a clear ability to prioritise work under pressure, manage complex technical tasks and know when to seek assistance. Communication is a key focus and you must be adept at building strong relationships with both internal and external stakeholders.

You will be working in an innovative ‘tech’ environment. The right candidate will demonstrate a passion for technology and ability to quickly pick up new technologies and products.

You will have experience/knowledge of:

  • Triage/Ticket Management using JIRA or similar
  • General troubleshooting and technical investigation
  • Consulting with business stakeholders/clients
  • Working under pressure and delivering to tight deadlines
  • External client support and training
  • Excellent communication skills
  • .Net (C#, ASP.Net MVC, .Net Core)
  • SQL Server
  • Azure (WebAps, Functions, API management etc)
  • DEVOPS
  • TFS/GIT
The Company

The Lead Agency is a performance and technology business that helps companies to acquire new customers.

We use our own digital assets, emerging technologies and a unique network of premium UK publishers to find and engage hard-to-reach in-market consumers as they research their next purchase online. Our proprietary lead technology and in-house contact centre teams then process the data we generate – from initial enquiries through to the secure distribution of qualified leads to our clients’ CRM.

We have been in business since 2002 and specialise in automotive and property. Our extensive client list includes BMW, VW Group, Mercedes-Benz, Ford, Hyundai, Yopa and eMoov.

Ethos

Ambitious businesses need ambitious people – and that’s exactly what we’re looking for at TLA. Our journey – from a start-up business in 2002 to one of the UK’s fastest-growing tech companies – owes a lot to our focus on continuous improvement and striving to be the best that we can be.

We want to grow with people who share that ethos; who can bring something special to the team but have that desire to keep improving. This role is an exciting opportunity to contribute to an award-winning team and fulfil your potential within a growing business.

Facts:

  • Award-winning performance and technology business based in Liverpool and London
  • 100-strong team spanning roles in development, design, UX, digital marketing, customer service, quality assurance, product ownership, account management and more.
  • One of the UK and Europe’s fastest-growing tech companies:
    • Tech Track 100 (The Sunday Times)
    • FT1000 (Financial Times)
  • Fifth-fastest growing tech company in the north of the UK (Tech Nation)
The Culture

The Lead Agency is a fast-moving and creative company that believes that if something is worth doing, it’s worth doing right.

We value ambition and persistence, and we encourage each other to drive progress through continual improvement and innovation. We’re working on exciting projects with the potential to transform our industry and allow us to expand both in the UK and internationally.

Our headquarters offer one of Liverpool’s best locations to work in – a bright, open plan office on the 13th floor of the Unity Building, offering spectacular panoramic views of our city.

Balance is important to us, which is why we offer flexible working hours, free personal training and squash games, subsidised gym membership… and a free office bar every Friday! In addition, we have regular nights out and charity events throughout the calendar.

Apply for this position

The Lead Agency appreciates the time you’ve taken to consider the details and we welcome your application.

To begin your application please click APPLY NOW below or send your CV or LinkedIn profile to careers@theleadagency.com or call +44 (0)151 221 9889 to discuss the role.

Position: Support Developer

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Beginning of employment
ASAP
Duration of employment
Permanent
Head Office
The Lead Agency, 20 Chapel Street, L3 9AG, Liverpool, Merseyside
Valid through
31 August 2018
Base Salary
£ 30000 - £ 35000
Date posted
7th May 2019