Data Processor
The Job

You will work as part of a data processing team where it will be your responsibility to process customer leads and support the high level of quality that the Contact Centre team must deliver.

The role involves monitoring calls to ensure professionalism and to make sure all regulatory processes and client requirements are adhered to.

The successful candidate will have the ability to listen, assess, and check the quality of calls made by Contact Centre staff, in line with regulations. Previous experience in quality review and call monitoring is desirable as is a background in a Contact Centre sales environment.

The Responsibilities
  • Judge the quality of calls to ensure leads are processed to a high quality before they are sent to clients
  • Ensure that Customer Service Operators use the correct call scripts, including any regulatory requirements, such as obtaining clear consent and marketing preferences
  • Identify trends of unacceptable call content and communicate this with the Team Manager to feedback to the Contact Centre
  • Ability to perform to a high-quality standard
The Skills
  • Ability to work in fast paced environment while ensuring a high level of Customer Service and quality is delivered to both external and internal customers
  • Ability to listen to a high volume of calls whilst maintaining focus for long periods
  • Competence with all basic Microsoft Office programs
  • Ability to work to targets
  • Clear communication skills
  • Attention to detail
The Company

The Lead Agency is a performance and technology business that helps companies to acquire new customers.

We use our own digital assets, emerging technologies and a unique network of premium UK publishers to find and engage hard-to-reach in-market consumers as they research their next purchase online. Our proprietary lead technology and in-house contact centre teams then process the data we generate – from initial enquiries through to the secure distribution of qualified leads to our clients’ CRM.

We have been in business since 2002 and specialise in automotive and property. Our extensive client list includes BMW, VW Group, Mercedes-Benz, Ford, Hyundai, Yopa and eMoov.

Ethos

Ambitious businesses need ambitious people – and that’s exactly what we’re looking for at TLA. Our journey – from a start-up business in 2002 to one of the UK’s fastest-growing tech companies – owes a lot to our focus on continuous improvement and striving to be the best that we can be.

We want to grow with people who share that ethos; who can bring something special to the team but have that desire to keep improving. This role is an exciting opportunity to contribute to an award-winning team and fulfil your potential within a growing business.

Facts:

  • Award-winning performance and technology business based in Liverpool and London
  • 100-strong team spanning roles in development, design, UX, digital marketing, customer service, quality assurance, product ownership, account management and more.
  • One of the UK and Europe’s fastest-growing tech companies:
    • Tech Track 100 (The Sunday Times)
    • FT1000 (Financial Times)
  • Fifth-fastest growing tech company in the north of the UK (Tech Nation)
The Culture

The Lead Agency is a fast-moving and creative company that believes that if something is worth doing, it’s worth doing right.

We value ambition and persistence, and we encourage each other to drive progress through continual improvement and innovation. We’re working on exciting projects with the potential to transform our industry and allow us to expand both in the UK and internationally.

Our headquarters offer one of Liverpool’s best locations to work in – a bright, open plan office on the 13th floor of the Unity Building, offering spectacular panoramic views of our city.

Balance is important to us, which is why we offer flexible working hours, free personal training and squash games, subsidised gym membership… and a free office bar every Friday! In addition, we have regular nights out and charity events throughout the calendar.

Apply for this position

The Lead Agency appreciates the time you’ve taken to consider the details and we welcome your application.

To begin your application please APPLY NOW below or send your CV or LinkedIn profile to careers@theleadagency.com or call +44 (0)151 221 9889 to discuss the role.

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Position: Data Processor

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Employment Type
Full Time
Beginning of employment
ASAP
Duration of employment
Permanent
Job Location
The Lead Agency, 20 Chapel Street, L3 9AG, Liverpool, United Kingdom, Merseyside
Valid through
31 August 2018
Base Salary
£ 17000 - £ 18000
Date posted
30th October 2018