Life at The Lead Agency: Meet Software Developer Shannon Miller Shannon Miller joined The Lead Agency four years ago, whilst completing her studies at Liverpool John Moores University, before joining us full-time as a Software Developer. Here, she gives us an insight into her time at The Lead Agency so far… What lead you to your role here at The Lead Agency? I first started working here during my placement year whilst I was studying Software Development. Having spent a whole year in a corporate environment, it meant that I had a great advantage going into my final year at University as I had lots of new skills and a real understanding of software development. What sort of responsibilities are involved in your role? I work in the platform team, so our responsibilities are mainly to do with improving and maintaining the back-end systems, such as dealing with the call centre systems, and CRM amongst many other responsibilities. How would you describe working within the platform team? Everyone is super helpful – if you’ve got any questions people are more than willing to help you out. We dedicate lots of our time to making sure that things are done properly and on-time. Everything we work on is vital to the smooth-running of our business, so the pressure is on to minimise risks. There’s some late nights and early mornings to do that but there’s always someone on-hand to help you out, even from out of office! What project(s) are you currently working on? At this moment, I’m working on the CRM which will be used across the entire company, from field sales down in London, to campaigns, processing and the call centre. Working on the CRM system has been one of our key focal points recently as it’s the main central system that the company is looking to use. How would you describe the culture at TLA? Even though we are busy, there’s always a nice and relaxed atmosphere. There’s also a great social side within the company, especially when we finish on a Friday. I get involved in the free personal training sessions every Tuesday and there’s always other fun activities going on, such as Cake Friday at the end of the month and various charity events! Which aspects of your role, or working at TLA, in general do you love the most? Within our team, the day-to-day work is always different – one minute we might be working on a project and then fixing bugs the next. We have so many systems that we’re constantly switching between, so it makes my role extremely varied and fun. There’s always new technology coming out that we’re open to trying and so we’re always learning new skills. If there’s something that you specifically want to work on, our managers are always willing to help us learn and incorporate the new technology to improve our current systems. How would you sum up your experience at TLA so far? Really positive! I’ve learnt mostly everything I know about software development from working at The Lead Agency and made some great friends along the way too. Would you have any advice for someone who is starting their career as a developer? Just be open to trying new things. When I first arrived at TLA I was expecting to become a web developer, but I ended up working on different projects and embraced the challenges and opportunities that I was given, and I’ve really enjoyed it. We’re hiring! To find out more about our career opportunities, visit our careers page.